The Antigonish’s Regional Community Engagement Coordinator is a key member of the Nova Scotia SPCA team. This individual’s primary focus is to provide exceptional first point of contact for community members while ensuring the Nova Scotia SPCA’s outstanding responsiveness to the needs of the animals we serve. This individual also participates in the Society’s day to day operations making certain they are compliant with the Society’s animal care standards.
• Answers multi-phone system, routing inquiries to the proper person and initiates messages for follow up;
• Provides outstanding customer service with a friendly can-do attitude;
• Performs data entry, filing, fills out forms
• Communicates to the public the principles that convey and impart an understanding of the policies and procedures of the Nova Scotia SPCA.
• Works directly with volunteers, oversees and provides support to volunteers assisting with front desk and administration tasks.
• Oversees day to day cash management process.
• Assists with marketing, recruitment and retention of foster program volunteers.
• Assists with scheduling and coordination of appointments with local Veterinary Clinic for public Spay/Neuter assistance program.
• Ensuring that adoptable pets are promptly posted in PetPoint and made available on the SPCA NS website with photos and write up.
• Keeping the shelter Facebook page accurate and up to date.
• Responsible for all duties related to the care of animals (cleaning of the holding areas, assuring that animals receive food and water, bathing and basic grooming). Provides humane handling and restraining techniques.
• Observes animals for signs of illnesses or injuries and reports symptoms to the appropriate personnel.
• Administers medications and assists as required by restraining animals, grooming, health checks, flea treatments and administering parasite control.
• Performs continual maintenance duties that include repairs and upkeep. Cleans all equipment and work areas to maintain the highest standard of cleanliness and sanitation. Follows health and safety regulations and protocols.
Community Engagement Coordinator
• Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
• In addition to the duties listed above, the SPCA expects the following of each employee: adheres to policies and procedures; works in a safe manner; acts as a role model within and outside the shelter; performs duties as workload necessitates; maintains a positive and respectful attitude; demonstrates exceptional customer service; communicates regularly with supervisor about issues; demonstrates efficient time management and prioritizes workload; consistently reports to work on time prepared to perform duties of the position; participates in events and on committees as needed or required; and completes other duties as assigned.
In addition to having the ability to travel and a valid Driver’s license, the following are some of the skills required of a Nova Scotia Reception and Animal
• Proactive, independent, and organized.
• Must be punctual and reliable.
• Must work well independently and in a team environment.
• Excellent written and oral communication skills.
• Trustworthy and friendly
• Availability for various shifts
• Ability to prioritize and work within deadlines.
• Knowledge of Microsoft office applications required.
• Personal adherence to SPCA code of conduct and within SPCA recommended best practices
• Demonstrates animal control knowledge, including proper restraining techniques. Knowledge of animal behaviours, and basic obedience training methods.
• Ability to identify species, breeds, age and sex of animals.
• Ability to identify signs of animal illnesses, diseases and injuries.
• Ability to identify different medications and methods of administration.
• Ability to perform sanitation procedures and general maintenance.
• Employee must demonstrate ability to work effectively with others (including co-workers, customers, volunteers and others) by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; and addressing problems and issues constructively to find mutually acceptable and practical business solutions.
• Employees must demonstrate regular and consistent attendance and punctuality.
To perform this job successfully, an individual must be able to perform each task satisfactorily. A degree in Office or Business Administration would be considered an asset. Willingness to learn and adhere to Animal Care Standards.
• This position requires a flexible schedule. Evenings and weekends may be required.
• Driver’s license is required
• Working conditions include working alone, working outside in varying weather conditions, frequent interruptions, and some meetings.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift.
Hours of Work
Work responsibilities and hours will be scheduled as needed by the Nova Scotia SPCA.