With a primary focus to provide exceptional first point of contact for community members this position will play a key role ensuring the Nova Scotia SPCA’s outstanding responsiveness to the needs of the animals we serve.
Responsibilities Includes but is not limited to:
- Answers multi-phone system, routing inquiries to the proper person/Branch and initiates messages for follow up;
- Provides outstanding customer service;
- Communicates to the public the principles that convey and impart an understanding of the policies and procedures of the Nova Scotia SPCA.
- Provide a wide range of administrative and clerical duties, and work well with low supervision.
- Maintain positive interactions with the public, staff and volunteers in a fast paced, sometimes hectic and noisy environment while remaining calm, focused, resourceful and efficient is critical to this role.
- Responsible for all duties related to the care of animals (cleaning of the holding areas, assuring that animals receive food and water, bathing and basic grooming). Provides humane handling and restraining techniques.
- Observes animals for signs of illnesses or injuries and reports symptoms to the appropriate personnel. Administers medications and assists as required by restraining animals, grooming, health checks, flea treatments and administering parasite control.
- Maintain accurate records for animal inventory, health, medications, treatments, procedures and behaviour history.
- Performs continual maintenance duties that include repairs and upkeep. Cleans all equipment and work areas to maintain the highest standard of cleanliness and sanitation, including but not limited to dishes, cleaning, laundry, and animal care (direct contact with dogs and/or cats and other companion animals)
- Follows health and safety regulations and protocols.
- Assist members of the public in person, over the phone, via social media and via email communication for a large portion of the day.
- Compile the days’ deposits and complete bank deposits.
- Complete payroll timesheets for submission.
- Transport animals to vet clinic
- Complete statistics and trending utilizing Microsoft Office applications.
- General office duties including filing and stocking photocopies
- Participate in the recruitment, training and scheduling of shelter volunteers.
- Coordinate the Foster program through recruitment, training, organization and follow up.
- Assist with all other duties as required, including but not limited to dishes, cleaning, laundry, and animal care (direct contact with dogs and/or cats)
- Maintains equipment by calling for repairs; monitoring equipment operation;
- Maintain the cleanliness of the office(s) main spaces, emptying garbage’s, weekly floor mopping, sweeping ect.
- Maintain and organize the storage spaces (both within the office and at storage unit)
- Run errands as needed.
- Daily data entry to update and maintain databases such as Raisers Edge and other internal databases.
- Maintain office supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt;
- Drivers’ license and clean driving record required. Drivers abstract may be required.
- Availability for various shifts (varies between the hours of 8am and 8pm Monday to Friday and Saturday and Sunday 8am to 5pm, subject to change)
- Knowledge of Microsoft office applications required.
- Employees must demonstrate regular and consistent attendance and punctuality.
- Proactive, independent, and organized.
- Excellent written and oral communication skills.
- Excellent customer service skills, experience handling customer inquiries.
- Must work well independently and in a team environment.
- Trustworthy (criminal record check required).
- Personal adherence to SPCA code of conduct and within SPCA recommended best practices.
- Ability to perform sanitation procedures and general maintenance.
- Knowledge of animal behaviours, and basic obedience training methods.
- Ability to work under pressure, prioritize with exceptional attention to detail and accuracy with strong follow through;
- Very strong organizational skills
- Strong oral and written communication skills/excellent presentation skills
- Ability to multi-task
- Ability to work collaboratively with volunteers and staff
- Strong working knowledge of MS Word, Excel and PowerPoint
- 5 years customer service experience mandatory. Customer service experience in person, over the phone and via email would be an asset.
- Experience in handling cash and processing credit card transactions an asset.
- Office administration experience mandatory.
- Animal care experience in a shelter or vet clinic/boarding clinic setting an asset.
- Completion of Grade 12 mandatory
- Degree/diploma/certificate in business, office administration, or accounting an asset. Combination of education and experience may be considered.
- Degree/diploma/certificate in animal care program an asset.
Hours of Work
Work responsibilities require 40 hours per week plus additional overtime as required fulfilling the duties associated with the position.
Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability.
The Nova Scotia SPCA provides a competitive salary and a rewarding work environment. Interested applicants are asked to submit their resume to firstname.lastname@example.org. It is our intention to start reviewing resume’s immediately and quickly start the interview process. However, as long as this posting remains on the website it is an indication that the position has not been filled and we are still accepting resumes.
Please quote “Reception & Animal Care Position” in the subject heading in your email reply.
We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.